Australia - Order FAQs
Why haven't I received confirmation of my order?
Order confirmation will be sent via email within 24 hours. If you’re struggling to locate your email, check your junk folder or give us a call and we will be happy to help.
Where is my order?
If your order should have arrived by now, please email our friendly team at sales@loveyourlights.com.au and we’ll get it sorted.
Can I pick up my order?
Sorry, we’re online only so we don’t have a shop for you to pick up your order from.
Can I change my order?
Because we pick and pack all orders as soon as they come in, we usually can’t amend orders once they’ve been placed. If you have any problems, email sales@loveyourlights.com.au straight away and we'll do our best to help.
How do I cancel my order?
Because we pick and pack all orders as soon as they come in, we usually can’t cancel orders once they’ve been placed. If you have any problems, email sales@loveyourlights.com.au straight away and we'll do our best to help.
My item is faulty?
If you believe your order is faulty, our team is on hand to help. Please email sales@loveyourlights.com.au with details about the item, including your order number.
How do I connect my lights?
To connect your lights, ensure you have removed the end cap from one set and removed the plug (unscrew it from the connector) from the other set. Simply ensure that the pin & grooves at the end of each string are correctly aligned. If still unsure, watch this short clip. Click Here
How do I return an item?
Simply get in touch with us at sales@loveyourlights.com.au and we will email you our returns form.
Are the bulbs in your festoon sets replaceable?
Yes all the bulbs across both the mains powered and solar powered festoon sets can be replaced.
I'm not too sure what type of lights I need or what length? Feeling a bit confused?
Please email us at sales@loveyourlights.com.au and we would love to help. We want you to buy with confidence. We also love being sent photos as this helps us provide targeted advice specific to your space. We are a pretty efficient team and aim to reply to all emails within 24 hours, if not sooner!