Warranty - Australia

Lighting Warranty

Love Your Lights provides a 12 month, non-transferable warranty on the following lighting products excluding light bulbs. This warranty covers the replacement or repair of any light fitting where the product fails due to defective materials. This warranty excludes light bulbs.

  • All Festoon Lights 
  • Essential, Core and Pro Series Fairy Lights 
  • All Core and Pro Curtain Fairy Lights 
  • All Icicle Lights 
  • All Net Lights

Love Your Lights provides a 6 month, non-transferable warranty on the following lighting products excluding light bulbs. This warranty covers the replacement or repair of any light fitting where the product fails due to defective materials. This warranty excludes light bulbs.

Ball Fairy Lights, Solar Lanterns, Solar Seed Fairy Lights and all USB and battery powered products. 

This warranty covers the replacement or repair of any light fitting where the product fails due to defective materials or workmanship. This warranty excludes light bulbs unless specifically stated on the product listing. this warranty is subject to the Australian Competition and Consumer Act 2010 (Australian Consumer Law). The benefits provided in this warranty are in addition to other rights and remedies of a consumer under the Australian Consumer Law, and any other laws in relation to the products to which this warranty relates. The warranty period commences from the date that goods are received for a period of 12 months. Subject to "Your Consumer Rights", but otherwise to the maximum extent permitted by law, this warranty will not cover the following:

  1. Products not installed in accordance with the product’s installation instructions or specifications.
  2. Products not used in accordance with the instructions for use or specifications.
  3. Light Bulbs. 
  4. Defect, damage or failure to a product resulting from misuse, accident, neglect, abuse, tampering, modifications or unauthorised repairs of any kind by any person.
  5. Damages not caused by a fault in the product materials.
  6. Defect, damage or failure to a product resulting from any acts of God, including damages from lightning, thunder, storms, power grid fluctuations, or power surges.
  7. Replacement of light sources (bulbs) unless specified.
  8. Damage caused by alternative power systems or extension cables not provided by Love Your Lights (for example: solar inverters, etc.).
  9. Water damage of any kind caused by inappropriate placement of fittings not IP rated for that location.
  10. Where the product does not perform to the expectation of a user but it does perform to its published features and specifications.
  11. Non-structural corrosion damage of components such as surface rust or minor rust.
  12. Liability for consequential loss or claims for damage to furniture, carpets, walls, ceilings, foundations or any other event either directly or indirectly resulting from a faulty product or accessory to the maximum extent permitted by law.
  13. Freight and other items associated with making a claim under this warranty

Love Your Lights Customer Service must be notified via email (sales@loveyourlights.com.au) of any defect within 7 days of the defect. You must provide the following information upon notification of the defect:

  • Your name
  • Order Number
  • Product details 
  • Details of the defect claimed
  • Any supporting images or video

Once notification of a defect is received by Love Your Lights, one of our team will help determine whether your warranty claim is valid, and if it is, will inform you of how we will honour it. You may be required to provide Love Your Lights with:

  • Photographic evidence of the defect;
  • Additional written explanations of the defect;
  • Return the item to Love Your Lights

In the majority of cases you will be required to freight back the item (at your cost) for further inspection so we can verify if it is a manufacturing warranty defect.

During the process, Love Your Lights may, before providing the warranty service, require that you respond to questions designed to assist with diagnosing potential faults and follow their procedures for obtaining the warranty. 

Love Your Lights reserves the right to determine at its discretion whether a fitting / component has failed due to a defect, customer tampering, misuse, incorrect installation or wear and tear. Love Your Lights, at its sole discretion, will repair or replace items that failed structurally during normal use and with regular maintenance.

This Warranty only applies to the original purchaser of the products and where they remain in Australia for the life of the product. You cannot assign or transfer any benefit conferred by this warranty. All subsequent purchasers acquire the products ‘as is’ and without the protection of the warranty.