Shipping and Delivery

Order Dispatch

  • All orders placed on a weekday will be dispatched within 24 hours
  • All orders placed on a weekend will be dispatched Monday morning

Please note we do not dispatch orders over the weekend.

Delivery Times 

  • 5 - 7 working days from the day of dispatch

      WHERE ARE YOU LOCATED?

      We ship daily from our New Zealand warehouse using both NZ International Post and Fedex. 

      CAN I PICK UP MY ORDER?

      No, we are an online store only and do not have pick ups. If your order is urgent please contact us via sales@loveyourlights.com.au and we will see what we can do so you can have your order asap!

      TRACKING YOUR ORDER

      Upon dispatch, a tracking link will be sent to your email address. If you have not received this, please email us on sales@loveyourlights.com.au to arrange for this to be re-sent.

      ORDERS PLACED ON WEEKENDS AND PUBLIC HOLIDAYS

      Will be dispatched the next working day.

      DELIVERY DELAYS

      We try to deliver your order within our delivery timeframe (courier shipping timeframes are indicative only since they are beyond our control), however we cannot take responsibility for late delivery of orders due to location, adverse weather, traffic, incomplete or incorrect address, unforeseen circumstances or any other reason beyond our control.

      If your order has not been delivered within the delivery timeframe on our delivery page, please contact us (sales@loveyourlights.com.au) with your order details and we will contact the courier to establish the reason for delayed delivery and an estimated date for delivery. Alternatively, you can also contact the courier directly to query the shipment.